14-day unopened-file concession
NFI Manuals offers a store-policy concession for change-of-mind requests received within 14 calendar days of payment where the purchased manual has not been accessed or downloaded. This is our policy, not a statement that Washington law provides a universal 14-day cancellation right.
Viewing a public watermarked preview, receipt, order page, or delivery email does not count as accessing the purchased PDF. For a package, accessing or downloading any included purchased PDF makes the package ineligible for the unopened-package concession.
Problems considered separately
Contact us if a file is defective or unreadable, materially different from its listing, duplicated in your purchases, or not delivered. These issues remain reviewable even when the unopened-file concession does not apply. We may help restore delivery, provide a corrected file, or offer a refund as appropriate and as required by law.
A manual that does not match your vehicle is not necessarily misdescribed if the listing was accurate; check the applicability information before buying. If an important listing detail was materially wrong or missing in a misleading way, explain that in your request.
How to request review
Email [email protected] with your order reference, the affected manual or package, and the reason for the request. For technical problems, describe your PDF reader, device, and error message. A screenshot of an error can help; do not attach the purchased publication or send payment-card information.
Send time-sensitive requests within the stated period even if you are still troubleshooting. We assess the time the request was received, not when staff finish reviewing it. We may ask for reasonable information to verify the order and understand the issue.
How access records are used
Staff review order, payment, delivery, and download records together with your explanation. A server log showing an authorized download is not by itself proof that the transfer completed or that you opened the file. Tell us about interrupted or failed transfers.
This is a reviewed policy, not an automatic refund or automatic denial system. Public preview views and email or receipt access are excluded from purchased-file access assessment.
Packages, partial problems, and duplicate orders
An unopened package is assessed as one purchased product. We do not calculate a change-of-mind refund by dividing a package price among its files after one has been accessed.
A defective or materially misdescribed file within a package is reviewed on its own facts. A proportionate remedy or package refund may be appropriate; applicable consumer rights are not reduced by packaging. Please identify exact duplicate orders so we can confirm what was charged and delivered.
Approved refunds and download access
Approved refunds are processed through the existing payment workflow to the original payment method where supported. Processing and the time a credit appears depend on Stripe, your payment provider, and your bank; we cannot promise an exact posting date.
The affected entitlements are revoked following a refund. Partial refunds may also revoke access associated with the refunded order under the store's configured access controls; staff will explain the access effect when proposing a partial remedy. Do not continue using, sharing, or retaining refunded publications except where applicable law requires otherwise.
If your payment was never completed, there may be no settled charge to refund. Contact us with your reference if the payment status is unclear.
Rights that remain available
This policy does not exclude non-waivable warranties, cancellation rights, or remedies that apply in your jurisdiction. If a mandatory right provides a different or longer remedy, that right prevails. Questions and complaints can be sent to [email protected].